Support
We respond within one business day.
Email support
Have a question, a bug to report, or a purchase issue? Email us and we'll get back to you within one business day.
hi@flirtmodeapp.comCommon questions
My intro chat is gone but I didn't finish it
If your session ended unexpectedly — call drop, background app refresh, phone locked mid-session — email us at hi@flirtmodeapp.com and we'll sort it out. Include your Support ID (Settings → Support ID) and roughly when it happened.
I made a purchase but my sessions aren't showing up
Tap Restore Purchases in Settings or on the paywall screen. If that doesn't work, close the app fully and reopen it. Still nothing — email us with your Support ID (Settings → Support ID) and the order number from your Apple receipt.
How do I request a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Flirt Mode purchase, and submit a refund request. Apple typically responds within a few days.
The app isn't recognizing my microphone
Go to iOS Settings → Privacy & Security → Microphone → Flirt Mode and make sure it's turned on. If it's already on, try toggling it off and back on, then restart the app.
The AI isn't responding during my session
Sessions require an internet connection. Check your connection and try again. If the problem keeps happening, close the app fully and reopen it. Still not working — email us and include your device model and iOS version.
How do I delete my account or my data?
In the app, go to Settings → Delete My Data. It immediately erases your chat history, transcripts, coaching and unused chats from our servers. Character packs you bought stay with your Apple Account and come back with Restore Purchases. Session audio is never stored, so there's nothing to delete there. If you can't open the app, email hi@flirtmodeapp.com with the subject "Delete my data".
Will the characters remember me?
Characters remember you only if you let them. After a Replay the coach writes one short note (160 characters max) about something you shared. It stays on your phone and goes with your next call to that character, so they can refer back to it. Turn it off in Settings → Characters remember me, or clear it any time. Nothing else carries over. We never record your voice. The text transcript of each chat is kept privately for up to 30 days to write your coaching, then deleted automatically, and you can erase it sooner in Settings → Delete My Data.
Is Flirt Mode therapy?
No. Flirt Mode is an entertainment app for practice and building confidence. It is not therapy, counselling or medical advice, and it does not replace a health professional.
AI characters and safety
Every character in Flirt Mode is an AI, not a real person. The app says so before each call and shows an AI badge on every character. Flirt Mode is for adults aged 18 and over.
If you talk about suicide or self-harm. The character stops the scene right away, drops the role, speaks plainly and kindly, and gives you crisis lines. In the US: 988 Suicide and Crisis Lifeline (call or text 988) and Crisis Text Line (text HOME to 741741); if you are in immediate danger, call 911. Outside the US, the character gives the crisis line for your country and language, or call your local emergency number. The character does not go back to flirting in that chat. If you want to tell us about a safety problem, write to hi@flirtmodeapp.com.
Troubleshooting steps
Check your internet connection. Sessions require a live connection to run. Wi-Fi or cellular both work.
Force-close and reopen the app. Swipe up from the home bar, swipe Flirt Mode away, and reopen it.
Check microphone permissions. iOS Settings → Privacy & Security → Microphone → Flirt Mode must be on.
Restore purchases. If sessions you paid for aren't showing, tap Restore Purchases in Settings.
Update the app. Make sure you're on the latest version — open the App Store, go to your profile, and check for updates.
Still broken? Email hi@flirtmodeapp.com with your device model, iOS version, and what you were doing when it happened.